Finding Groups in Herefordshire and Worcestershire

Description

Worcester Citizens Advice Bureau & Worcester Housing & Benefits Advice Centre (WHABAC) merged on 1st April 2009. Since the merger the organisation has delivered a comprehensive advice service at our Hopmarket office and the Old Glove Factory at 13A Lowesmoor. For the service to be more accessible to the whole

community we also offer advice services at various locations in Worcestershire &

Herefordshire. The advice is delivered by both volunteers and paid staff.

We provide



• Information

• Advice

• Guidance

• Practical assistance to help manage problems

• Representation

• Negotiation

Generalist Advice

We provide free, independent, confidential

and impartial advice. The service is delivered

by trained Volunteer Advisers: people from the

community, working for the community.

Our advice covers a large range of key issues

within society. Advisers are trained to give a

holistic and personal advice service to all our

clients. This means we do not just look at the

presented problem but underlying factors as

well.

We look to empower clients to resolve their

own problems. If clients cannot do this we offer

practical assistance.

We offer advice information on the following areas:

• Consumer problems

• Debt

• Discrimination and harassment

• Employment

• Family and relationships

• Housing and Homelessness

• Illness and disability

• Immigration

• Legal matters

• Welfare benefits

(and much more)

Specialist Advice

We also employ specialist caseworkers who can give assistance and advice to people who qualify for legal aid in the areas of housing, welfare benefits & debt law. If you don’t think you qualify for legal aid, don’t worry. As well as our generalist advisers we also have other specialist advisers funded by other projects and you might qualify for assistance under these alternative schemes.

OPENING TIMES:

The Hopmarket, The Foregate, Worcester WR1 1DL

Tel: 01905 611371 Fax: 01905 23354

Monday, Tuesday, Wednesday and Friday: 9.30am to 4.00pm

Thursday: 1.00pm to 4.00pm

SmartMove Drop in Service,

The Old Glove Factory. 13a Lowesmoor, Worcester WR1 2RS

Tel: 01905 612774 Fax: 01905 721899

We operate a drop-in service on Monday, Wednesday and Friday: 9.30am to 1.30pm

Office Hours: Monday - Friday: 9.00am to 5.00pm